365ace Frequently Asked Questions

365ace requires a valid government-issued photo ID for account verification. Accepted documents include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. You may also need to provide proof of your payment method (such as a screenshot of your bKash or Nagad account linked to the same mobile number). Verification is typically completed within 24 hours.

No. Each player is permitted to hold exactly one 365ace account at any time. Duplicate accounts are strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any pending bonuses or balances. If you have forgotten your login details, use the account recovery option on the login page.

The minimum age to register and play on 365ace is 18 years. This applies to all players regardless of location within Bangladesh. Age verification is conducted as part of the standard KYC process, and accounts belonging to persons under 18 are immediately closed. 365ace is an 18+ platform without exception.

You can reset your 365ace password from the login page by selecting the forgotten password option and entering the mobile number or email address linked to your account. A one-time password (OTP) will be sent to your registered number. Follow the on-screen steps to set a new password. If you no longer have access to your registered number, contact 365ace support via Live Chat.

To deposit via bKash on 365ace, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a 365ace bKash merchant number — send your desired amount from your bKash app to that number and enter the transaction ID in the deposit form. Deposits via bKash are credited to your 365ace account within minutes.

Nagad deposits on 365ace are processed almost instantly — typically within 1 to 5 minutes of the transaction being confirmed on the Nagad side. If your deposit has not appeared in your 365ace account after 10 minutes, contact support via Live Chat with the Nagad transaction ID ready so the team can manually verify and credit your account.

The minimum deposit on 365ace is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits through institutions such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank, the minimum may be higher — check the Deposit page inside your account for the current minimums by payment method.

The minimum withdrawal amount on 365ace is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit. To initiate a withdrawal, navigate to the Withdrawal section of your account dashboard, select your method, enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal is processed.

Most 365ace withdrawals to bKash and Nagad are processed within 1 to 4 hours during normal operating hours (08:00–00:00 BST, UTC+6). Withdrawals submitted outside of those hours are processed at the start of the next operating window. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving institution.

365ace does not charge platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges on the transfer itself. Bank transfer providers may also apply processing fees. Always check your payment provider's fee schedule before initiating a transaction.

Yes. 365ace accepts deposits from Rocket (Dutch-Bangla Bank mobile banking) and Upay in addition to bKash and Nagad. The deposit process is the same for all mobile wallet methods — select your preferred wallet in the Deposit section, send the funds to the displayed merchant number, and submit the transaction reference. Processing times are similarly fast for all wallet options.

365ace offers a wide range of cricket betting markets covering matches from the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Champions Trophy, Test series, and ODI internationals featuring the Bangladesh Tigers. Available markets typically include match winner, top run scorer, top wicket taker, total runs over/under, method of dismissal, and live in-play betting on selected fixtures.

BPL betting on 365ace follows standard cricket betting rules. If a match is abandoned or reduced by weather, settled bets may be voided or settled on the reduced-overs result depending on the specific market rules displayed at the time of placing the bet. Live in-play bets are settled based on the official match result as confirmed by the relevant governing body. Always review the market-specific rules before placing your bet.

Yes. The 365ace platform is fully optimised for mobile browsers on Android and iOS devices. You can access the complete range of games, place cricket and sports bets, make deposits and withdrawals, and manage your account entirely from your smartphone browser without downloading any separate app. The interface adapts automatically to your screen size.

The Return to Player (RTP) percentage on 365ace slot games varies by title and game provider. Most slots from certified studios such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%, which is displayed in the individual game information panel before you start playing. 365ace only offers games from studios with independently audited RTP certifications.

All games available on 365ace are provided by internationally certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios use independently audited Random Number Generator (RNG) systems to ensure fair and unpredictable game outcomes. 365ace does not operate any proprietary in-house games — every title on the platform comes from a studio with verifiable fair-play credentials.

365ace offers a welcome bonus to newly registered and verified players on their first qualifying deposit. The specific bonus amount and structure are displayed on the promotions page inside your account dashboard, as terms may be updated periodically. Generally, the welcome offer includes a deposit match bonus credited as bonus funds, subject to wagering requirements that must be completed before withdrawal.

Wagering requirements on 365ace bonuses specify how many times you must bet the bonus amount before the bonus funds and any winnings from them can be converted to withdrawable cash. The applicable wagering multiplier is stated clearly in the terms of each individual promotion. Contributions from different game types (slots, live casino, sports) toward the wagering target may differ — check the specific promotion terms for the contribution rates by game category.

Yes. 365ace runs free spins promotions on selected slot titles, typically tied to new game launches or seasonal events such as Eid, Pohela Boishakh, or IPL season. Free spins are credited to eligible accounts automatically and have a fixed spin value. Winnings from free spins are subject to the wagering requirements specified in the promotion terms. Check your promotions tab regularly for current offers.

365ace rewards active players through an ongoing loyalty programme where consistent play earns points that can be exchanged for bonus credits or cash rewards. Higher-tier VIP players receive dedicated account management, faster withdrawal processing, exclusive reload bonuses, and invitations to special seasonal tournaments. Tier advancement is based on cumulative wagering activity over a rolling period — details are visible in your account dashboard.

365ace uses industry-standard SSL (Secure Socket Layer) encryption on all data transmitted between your device and the platform. Your personal and financial information is stored securely and is never sold or shared with third parties outside of the verification requirements described in the Privacy Policy. Two-factor authentication is available for additional account security. 365ace also undergoes regular platform security reviews.

365ace operates as an international online gaming platform and serves Bangladeshi players on that basis. The platform does not make specific claims about local licensing from any Bangladeshi government body. Players are responsible for understanding the laws applicable to online gambling in their own jurisdiction before registering. 365ace provides a safe, encrypted, and fair-play environment for players who choose to use the platform.

365ace provides a self-exclusion tool accessible directly from your account dashboard under the Responsible Gaming or Safety Tools section. You can choose an exclusion period ranging from 30 days to permanent closure. Once self-exclusion is activated, your account is immediately suspended, all marketing from 365ace is stopped, and the exclusion cannot be reversed before the chosen period ends. For permanent exclusion, contact support via Live Chat to confirm the request.

Yes. 365ace allows all players to set daily, weekly, or monthly deposit limits from the account dashboard at any time. A deposit limit takes effect immediately once set. If you request an increase to an existing limit, a 72-hour cooling-off period applies before the higher limit becomes active — this delay is intentional and designed to prevent impulsive decisions.

365ace offers 24/7 customer support via Live Chat inside your account dashboard. You can also reach the support team by email at support at 365ace.vu, or via WhatsApp during extended hours (08:00 to 00:00 BST, UTC+6). For responsible gaming queries, deposit or withdrawal issues, and account security concerns, Live Chat is the fastest channel and connects you to a human agent at any hour.