Gambling is entertainment, not a financial strategy. At 365ace, we take our duty of care seriously — providing every Bangladeshi player with the tools, information, and support needed to keep gaming a safe and enjoyable experience. This page is for every player, not just those who feel they have a problem.
Important Notice: If gambling is causing you or someone you know financial hardship, emotional distress, or relationship problems, please use the self-exclusion or time-out tools described on this page, or contact the 365ace support team immediately via Live Chat. Help is always available.
At 365ace, we believe that responsible gaming is not an optional add-on — it is a core part of how we operate. Our platform serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, and we recognise that every one of those players deserves a gaming environment that is transparent, fair, and genuinely safe. The 365ace responsible gaming framework has been designed to give players meaningful control over their own activity and to ensure that the platform never profits from harm.
Gambling, by its nature, involves risk. Whether you are betting on a Bangladesh Premier League cricket match, spinning the reels on a Pragmatic Play slot, or playing a live casino game from Evolution Gaming, the outcome is never guaranteed. 365ace is built for players who understand this — serious bettors who treat gambling as a form of leisure with a defined budget, not as a source of income. Our responsible gaming tools exist to reinforce that mindset and to provide a safety net when it is needed.
This page explains the specific tools available to 365ace players, the warning signs of problem gambling to watch for in yourself and others, guidance on how to approach gambling in a healthy and sustainable way, and the channels available if you need to speak to someone. All features described on this page are accessible from inside your account dashboard at no cost and with immediate effect.
Age restriction: 365ace is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any game or betting market on the platform. Age verification is conducted as part of the standard KYC process, and any account found to belong to a minor is immediately closed. Parents and guardians are encouraged to use device-level parental control software to prevent underage access to online gambling platforms.
We also acknowledge that certain individuals may be particularly vulnerable to gambling-related harm, including those experiencing financial difficulty, mental health challenges, or those in recovery from addiction. 365ace is not the right platform for anyone in those circumstances. If you are unsure whether gambling is appropriate for you, we strongly recommend consulting a professional before proceeding.
Six core principles that define how 365ace protects its players and maintains a fair, transparent, and safe betting environment.
Every player who registers with 365ace must complete identity and age verification before making a deposit or placing a bet. Players who cannot verify their age are immediately restricted from all gambling activity. No exceptions are made.
Players can set daily, weekly, or monthly deposit limits directly from their account dashboard. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 72-hour cooling-off period to prevent impulsive decisions.
365ace allows players to configure session time reminders that trigger a notification after a set period of continuous play. These reminders prompt a natural break and help players stay aware of how long they have been active on the platform.
If you need a short break from gambling, the time-out feature allows you to temporarily suspend your account for periods ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The suspension cannot be lifted early.
For players who feel they need a longer or permanent break, 365ace offers a formal self-exclusion programme. Exclusion periods range from 30 days to permanent closure. A permanently self-excluded account cannot be reopened under any circumstances.
Every 365ace player has access to a complete and detailed history of their deposits, withdrawals, bets placed, games played, and session durations. This transparency helps players make informed decisions about their own behaviour and spending patterns.
Recognising the early warning signs is the most important step toward getting help. Review this list honestly and consider whether any of these patterns apply to you.
You regularly spend more money on gambling than you originally intended or can comfortably afford, and find it difficult to stop once you have started.
After a losing session, you feel compelled to deposit more and continue playing in an attempt to win back what you have lost, rather than accepting the loss and stopping.
Gambling is taking priority over work, family, study, or social commitments. You find yourself skipping important events or deadlines to gamble instead.
You have borrowed money from friends, family members, or used credit facilities specifically to fund gambling activity, or to cover financial shortfalls caused by gambling losses.
You hide the extent of your gambling from people close to you, feel the need to lie about how much time or money you spend on gaming, or become defensive when the topic is raised.
You gamble to cope with stress, anxiety, loneliness, or depression, and feel irritable, restless, or emotionally low when you are not able to gamble.
You have tried on more than one occasion to reduce or stop gambling and found yourself unable to follow through, or returned to previous patterns shortly after stopping.
You have used money set aside for rent, bills, food, or other essential expenses to fund gambling, or have delayed important financial obligations because of gambling losses.
A significant portion of your daily thoughts are occupied by gambling — planning the next session, reliving past wins or losses, or calculating odds and strategies when you should be focused on other things.
All of the following tools are built into the 365ace platform and are accessible at no charge from your account dashboard. They take effect immediately upon activation.
Cap the total amount you can deposit into your 365ace account within a rolling daily, weekly, or monthly period. Once your chosen limit is reached, further deposits are blocked until the period resets.
Define a maximum continuous play session length. When your session reaches the defined duration, you receive a clear on-screen notification prompting you to take a break. Continuing requires a deliberate action.
Set a maximum single-bet stake or a maximum net loss amount per session, day, week, or month. When the limit is reached, further betting is suspended for the relevant period regardless of available balance.
Temporarily suspend your 365ace account for a defined period — 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a time-out, login is disabled. The time-out cannot be cancelled once it has been activated.
Formally exclude yourself from the 365ace platform for a minimum of 30 days, or permanently. During exclusion, all marketing is suspended, login is blocked, and no deposits are accepted. Permanent exclusion cannot be reversed.
Access a full, unfiltered log of all deposits, withdrawals, bets, game sessions, and balance movements on your account. Download your history for any date range to review your spending patterns in full.
Answer these questions honestly to help gauge whether your current relationship with gambling is healthy. This is not a diagnostic tool — it is a reflective guide.
If you answer "yes" to two or more, consider using the 365ace responsible gaming tools or speaking to a support agent.
If gambling is becoming a problem, or if you simply want to discuss your account and available options, the 365ace team is available through multiple channels.
Connect instantly with a 365ace support agent from inside your account dashboard. Live Chat is available around the clock, every day of the year.
24/7 — In-AppSend a detailed message to the 365ace responsible gaming team. All emails are reviewed by a dedicated agent and responded to within 24 hours.
support at 365ace.vuReach the 365ace support team via WhatsApp during extended hours. Suitable for players who prefer messaging over Live Chat or email contact.
08:00 – 00:00 BSTAccess deposit limits, time-out options, self-exclusion, and your full activity history directly from your 365ace account dashboard without contacting support.
Dashboard → Safety ToolsYou have reviewed the 365ace responsible gaming framework. When you are ready to play, explore our cricket betting markets, slot games, and live casino — always within your limits.
18+ only. Gambling involves financial risk. Set your limits before you play. Play responsibly.